Frequently Asked Questions

General Questions

Why should I attend?
  • Hear from dynamic keynote speakers and industry experts.
  • Connect and network with attendees, the Q2 team, and other industry professionals.
  • Take part in developing a financial experience for your account holders along their lifelong financial journey.
  • Learn about upcoming Q2 product releases, roadmap, and planned product enhancements.
  • Take part in Q2's client-led User Group Session.
  • Gain real-world knowledge on the products and services you use every day.
  • Take part in training and product demonstrations.
  • Learn best practices to mitigate risk and help protect your institution and account holders from fraud.
  • Learn more about the latest technology and industry trends.
Who should attend?

Sessions have been geared toward your financial institution’s executives, operations, IT, marketing, and business development teams. Bringing multiple individuals from your institution will ensure that each of these team members' voices will be heard, and that your team can return with best practices and ideas to implement cohesively at your institution.

What does my registration fee include?

The registration fee includes access to conference keynotes, exhibit hall, education sessions, and conference materials. It also includes conference meals such as CONNECT-hosted breakfasts, lunches, refreshment breaks, and evening events.

Can I bring a guest?

Attendees at CONNECT are welcome to bring a guest. All individuals from a financial institution are considered regular attendees and will need to purchase badges. Guests include significant others, family members, or other non-financial institution guests of the CONNECT attendee. Guest passes are $375 per person and will allow your guest entrance to conference general sessions and evening events with you. Guest badges will not be allowed into educational sessions. Guest passes are limited to one per regular attendee registration. Attendee guests must be 21 or older to attend evening events.

Who from Q2 will attend?

Q2 executives, product managers, developers, and relationship managers will be on hand at CONNECT to help answer questions and discuss options and possibilities with you.

Can I participate remotely?

No, to participate in any sessions you must physically be at the conference.

What is the dress code?

The conference dress code is business casual and evening networking events are casual.

Do you offer a conference app?

Yes, stay tuned for more details on how to download the app.


How do I pay for the client conference?

At this time, we only accept payment via credit card. During the online registration process you will be presented with the option to pay via credit card.

What is the refund policy for CONNECT 19?

Conference cancellation requests must be submitted in writing. All conference cancellations received on or before 11:59 PM CST, March 15, 2019 will receive a full refund. No refunds will be made after 12:00 AM CST, March 16, 2019. Refunds are not given for no-shows. Substitutions of attendance are allowed if notification is provided by May 10, 2019. Please email all written cancellation and substitution requests to

Do I get a refund if I can only participate in one or two days of the conference?

No, the registration fee covers full attendance and cannot be prorated.


I’m booking my travel. When does the conference officially begin and end?

CONNECT 19 registration will open at 1:00 PM, Monday, May 13 and the Welcome Happy Hour will begin at 6:00 PM. The opening keynote begins at 9:00 AM on Tuesday, May 14. CONNECT 19 education sessions will extend through the morning of Thursday, May 16 with our final keynote at 11:30 AM.

Is transportation provided to and from the airport?

No, you are responsible for arranging transportation to and from San Antonio International Airport (SAT).

Is the cost of the hotel included in the registration fee?

No, the hotel is not included in the registration fee. You are responsible for arranging your own sleeping accommodations. We have negotiated a special hotel rate of $229/night + tax at the Grand Hyatt San Antonio for CONNECT attendees. You can book online or call (800) 233-1234 and reference the Q2 CONNECT conference.

Other Questions

For more information about our conference, please email or contact your Relationship Manager.